FAQ
Q1: How long in advance should I place the order?
A1: Since we are a small catering business and will need to make adjustments accordingly, we kindly ask that you submit your inquiry form 2 weeks prior to the catering event so that we can plan ahead. However, we do understand that plans might change due to unforeseen circumstances, so please continue to send over the inquiry form and we will try our best to accommodate your needs!
Q2: Can you accommodate dietary restrictions?
A2: Yes! Our menu is versatile so we will try our best to accommodate your dietary needs, such as: gluten-free, vegan, nut allergy, shellfish allergy, etc. Just be sure to leave a comment in the message box in the inquiry form to let us know!
Q3: What is the cancellation policy?
A3: We do understand that plans do change and it might be out of your control. If you cancel your order 5 days prior to the event, we will be able to refund your down deposit payment entirely. However, your down deposit payment will not be refundable if you cancel your order 4 days or less prior to event.
Q4: Does the order come with utensils?
A4: Yes! Utensils including forks, spoons, knifes, chopsticks, tongs, and serving spoons are free of charge! Just let us know roughly how many sets of utensils you need in the message box in the inquiry form so that we can prepare them for you!
Q5: Do you deliver? How much does it cost?
A5: Yes! We do deliver; however, the delivery fee will depend on how far the location is. Please be sure to include the address in the inquiry form and we will get back to you as soon as we can!
Q6: What payment method do you accept?
A6: We only accept Venmo, Zelle, and cash. We will send you a confirmation email, receipt, and invoice for your order.
Q7: What is the down payment policy?
A7: To secure your appointment with our catering service and protect our small catering company from unexpected cancellations, we politely request a down deposit payment of 30% of the total catering bill. We appreciate your understanding!
Q8: How much food should I get?
A8: For reference, there's a table on the home page. The amount of food recommended is based on previous catering experiences. We understand every catering is different, and so we want to create a menu specifically for you! Just tell us some details about your event in the inquiry form and we will try our best to curate a catering menu dedicated to your event!
Q9: What if I want to order other types of food?
A9: If you have something in mind and don't see it in the menu, please let us know in the inquiry form. Those items were frequently ordered but we are willing to create a menu specifically for your event!